Terms & Conditions

Terms & Conditions | Bookings

Refunds | Rescheduling | Cancellations | Coaching Contracts

Retreats

Due to limited space, we are unfortunately unable to accept cancellations unless you arrange for another person to take your space. This is the only way we will be able to refund your payment, if the cancellation is made within 6 weeks’ notice prior to the retreat starting date. If you cancel within 6 weeks of the scheduled retreat date there is no refund possible.

Events

Due to the intimate nature and planning involved in our events and sessions are non-refundable, unless you arrange for another person to take your space.

Late Arrivals

We operate a zero lateness policy which prevents you from taking part in a session if you are not inside the premises at the session start time. 

This policy is in place to be mindful of other participants and we can lock the door and start the session on time. In line with our cancellation policy, you will not be refunded for sessions you are unable to attend because you are late.

Please aim to arrive 5-10 minutes before the start time. 

Due to the intimate and sensitive nature of many of our events, we have to be quite strict about late arrivals. Thank you for understanding and please try to give yourself ample time to land into space without stress.

Coaching Contracts

Each client will receive a personalised contract detailing their exact terms. Please see a light review of the terms which we cover in the client contract.

CLIENT REQUIREMENTS

The Client agrees to the following terms for delivery and review of:

Services:

2.1 Provide any required information as needed for maximum effectiveness in receiving the Services.

2.2 Complete the course of Sessions, showing up to every scheduled call and completing tasks assigned at the end of the Sessions.

SERVICES

Consulting may include but not limited to any of the following Services for the Client:

(i) addressing personal struggles or general conditions in the Client’s personal or professional life;

(ii) value clarification;

(iii) identifying plans of action;

(iv) examining modes of operation in the Client’s life;

(v) asking clarifying questions; and

(vi) making empowering requests or suggestions for action to the Client

(collectively, the “Services”).

As part of these Services. The Client agrees that successful consulting, Services will require a collaborative approach between the Coach and the Client. The Client further agrees that it is the Client’s responsibility to enact or bring about any changes or recommendations identified through the Services.

FEES AND EXPENSES

4.1 The agreed upon fee for Deliverables is due a minimum of seven (7) days prior to the first Session.

4.2 Payment Plan: If the Client decides to pay the agreed fee in the form of a Payment Plan, the first instalment of this is to be paid within seven (7) days of the date of this Agreement being executed. The form of this Payment Plan will be pre-agreed in writing by the Client and the Coach before the signing of this Agreement. Should the Services complete before the Payment Plan has ended, the Client is still bound to pay the full amount agreed as detailed in the Payment Plan.

REFUND POLICY

4.3.1. If the Services have not yet commenced, the Client will receive a refund of the total amount if the Coach is notified by midnight of the third (3rd) business day after the Agreement is executed. Once the Services have commenced, the Coach has a zero-refund policy and the Coach reserves the right to keep the initial payment if termination is activated by the Client. Clients may terminate this Agreement for a full refund by emailing a written notice to the Coach before midnight of the third (3rd) business day. Notice of termination sent after this deadline will be deemed invalid at the sole discretion of the Coach.

4.3.2. If the Coach terminates the Agreement before the Services have commenced, the Client will receive a full refund. If the Coach terminates this Agreement after the Services have commenced, they will receive a partial refund which will be a portion of the original fee.

CONFIDENTIALITY

5.1. Coach agrees that all information received from Client in the course of Services will remain confidential, except when disclosure to a third party is compelled by law or deemed necessary by Company to avoid harm to Client or others.

5.2. The Client is not allowed to share or make public anything originally created by the Coach. Full ownership of all Deliverables and Services remains with the Coach, and the Client is not allowed to share it with anyone unless granted express permission by the Coach.

RELEASE OF LIABILITY

The Client releases the Coach from any liability for injury or loss resulting directly or indirectly from the Services. The Client acknowledges that they are partaking in the Services at their own risk. Furthermore, the Client agrees that they bear complete responsibility for the consequences of any action, or failure to act, whether or not suggested by the Coach in the course of providing the Services.

LEGAL DISCLAIMERS

The Coach does not warrant or guarantee any specific level of performance or results. Examples of results obtained for other clients may be used as a marketing tool and shown to the Client for demonstrative purposes only and should not be construed by the Client as indicating any promised results or level of results.

TERM & TERMINATION

8.1 This agreement will commence on the Effective Date and will continue until the number of sessions as detailed at clause 1 have been completed unless terminated earlier in accordance with its terms.

8.2 Either party may terminate this agreement by giving the other party even (7) days written notice in which case this Agreement shall terminate at midnight on the seventh day.

ENTIRE AGREEMENT

Once the Agreement is final, complete and exclusive Agreement of the Parties. No modification of or amendment to this Agreement shall be effective unless in writing and signed by each of the Parties.